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Ihre persönlichen Informationen

The principles of protection of personal data of ARCHIDUCHESSE

Your requests for changes to your personal data

  • As a user of the services of the company ARCHIDUCHESSE you can modify your personal data from your customer account.
  • If you want to delete your account you can also do so (be careful this action is irreversible you will lose access to the history of your orders, your loyalty points, your coupon codes ... But it will be possible to create a new customer account ) from your customer account.
  • It is possible to export your personal data from your customer account.
  • To request for access, to obtain, to modify or to erase your personal data, please contact our data protection service.



Introduction

This page describes the principles ARCHIDUCHESSE uses to collect different types of data about its customers. The elements described in this page are explained in detail in the data protection principles of ARCHIDUCHESSE.

Also this page details the commitments concerning the security and data protection policy of ARCHIDUCHESSE in order to respect, as much as possible, your privacy.



Definitions

In order to avoid an imprecise interpretation, here are some elements of comprehension of terms used:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.
  • Processing: any operation or set of operations carried out or not by automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, preservation, retrieval, consultation, use, interconnection, segmentation, etc.).



Who is responsible for process ?

Any processing of personal information provided to ARCHIDUCHESSE is carried out under the responsibility of the company ARCHIDUCHESSE, 7 rue Ferdinand Buisson, 92110 Clichy, SIRET 51103932300031.



How do we collect data about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, using the services of ARCHIDUCHESSE or by providing us with other information.

When you use ARCHIDUCHESSE network and communication services, for example by placing a call or creating your customer account or sending an e-mail, credentials are stored in our systems for use of the services.

When you visit ARCHIDUCHESSE websites or load pages, you leave us various types of anonymous navigation data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We can collect data based on your consent.

We record customer service calls so that we can check the actual discussion, if necessary.

We also collect data from our potential customers when participating in contests, sweepstakes or customer events.



What data do we collect?

These data include your last name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, information about the contact person of the company, name of the company, information provided by you- same, customer classification information, order, delivery, agreement and billing. We store what can be connected to you.

The data created and collected during the communication includes information about the communicating parties, the time of the connection, the routing information, the data transfer protocol, the format of the connection and the location information.

When browsing the Internet, "measurement data" is collected using cookies. These data can not be associated with a person.

The customer information we collect helps us to continually customize and improve your shopping experience with ARCHIDUCHESSE services. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, keep and update our files and so your accounts with us, put at your disposal content such as wish lists and customer reviews and recommend products and services that may interest you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website and allow third parties to provide technical, logistical or other functions on our behalf.



List of types of information we collect:

Information you give us

We collect and store any information you provide us through our website or other means. You may choose not to provide us with certain information, but this decision may limit the use of our services. We use the information you provide us, in particular to respond to your requests, personalize your future purchases, improve our services and communicate with you.

Information collected automatically

Whenever you get in touch with us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the ARCHIDUCHESSE website or advertisements and other content posted on other websites by ARCHIDUCHESSE or on its behalf .

Email information

To optimize the usefulness and the interest of our e-mails, if your computer allows it, we often receive a confirmation of the emails sent by ARCHIDUCHESSE that you have opened. If you do not wish to receive an email from us, simply notify us in your account.



How do we deal with your information?

Please note that the staff of ARCHIDUCHESSE and its subsidiaries and their subcontractors act under the obligation of secrecy when processing data concerning you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering agreed communication and other services, developing services, billing, providing you the best and most comprehensive services possible, and informing you of our services.

We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.

We also use the data for customer profiling using billing, usage amounts, customer relationship duration, and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We strive to ensure that customer data is current and correct.

We remove obsolete and unnecessary data when it is possible.

We protect all data about you through personal access rights based on tasks and prevent third party access to data.




Where do we send your data?

We only submit your data to the extent permitted by applicable law and as stated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of manipulation for you.



The data protection principles of ARCHIDUCHESSE

The purpose of this data protection policy is to describe the principles and practices we observe at ARCHIDUCHESSE to ensure the protection of privacy, the confidentiality of communication and the legal protection of our clients.

ARCHIDUCHESSE regularly updates this policy as operations or services change or develop. For this reason, we encourage you to check the latest statement regularly.

The core values ​​important to ARCHIDUCHESSE include the confidentiality of customer data and communication, as well as the protection of the privacy of customers in all operations of the company. When handling personal data of our customers, we follow the French legislation, the orders and the instructions of the authorities and the good practices of data processing.

ARCHIDUCHESSE implements a high level of data protection. The personal and identification data as well as the data related to the location are collected only for specific predefined and legal purposes and are not treated in a way incompatible with these objectives.

We protect the security of your personal information when it is transmitted using Secure Sockets Layer Software (SSL), which encrypts the information you enter before it is sent to us.

We maintain physical, electronic and security safeguards in connection with the collection, retention and disclosure of personal information of customers. Our security procedures may require you to ask for proof of your identity before you can share your personal information.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.




The general principles of customer data management

The processing of personal data must always be justified for the operations of ARCHIDUCHESSE. ARCHIDUCHESSE has defined the purpose of the collection, manipulation and submission of personal data in the following section.

ARCHIDUCHESSE processes only the client data needed for its operations, as defined for the purpose of use indicated in the file description for the client registry. We strive to not handle incorrect, incomplete or outdated data.

The processing of customer data is usually based on a relevant relationship, information received when using or registering a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information can be processed within ARCHIDUCHESSE. We encourage our customers to update their contact information regularly.

We record your conversations with our customer service to verify a commercial transaction, to answer your requests and to monitor and develop the quality of the service.

Please note that as ARCHIDUCHESSE customer, you have the right to verify which data about you has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with the relevant legislation. The inspection can be done once a year without charge. The request for inspection of the data must be done with a document signed between ARCHIDUCHESSE and you.




Collection, retention, extraction and processing of personal data

Register of data collected directly via ARCHIDUCHESSE services:

Contact form

  • Data collected: email and message
  • Objective pursued: Customer relationship management
  • Data Retention: Database Registration
  • Rentention duration: 1 year
  • Access to data: The ARCHIDUCHESSE customer relationship service
  • Is the data stored or processed outside the EU: No

Customer account creation

  • Data collected: last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, contact information of the company, company name, information provided by yourself , customer classification information, order, delivery, agreement and billing We store what can be connected to you.
  • Objective pursued: Order / Order Tracking / Address / Returns / Credit / Fidelity Management
  • Data Retention: Database Registration
  • Retention duration: Customer lifetime / Inactive customers for 2 years are deleted
  • Access to data: Logistics (partially, only data related to the processing and shipping of your order) / The marketing department / Customer service
  • Is the data stored or processed outside the EU: No

Optin newsletter form

  • Data collected: email
  • Objective pursued: Marketing Emails
  • Data retention: Optin in database
  • Retention duration: Customer's opt-in period, excluding refusal by the customer
  • Access to data: The marketing department
  • Is the data stored or processed outside the EU: No



In accordance with the "IT and freedoms" law, you can exercise your right of access to your data and have it rectified thanks to the contact button available at the top of this page




Register of data transmitted to subcontractors via the services of ARCHIDUCHESSE:

Shopimind

MailJet

Nosto

Facebook

  • Information provider: https://www.facebook.com/
  • Provider location: United States
  • Objective pursued: Login to your customer account on the site via your Facebook account
  • Is the data stored or processed outside the EU: Yes
  • GDPR charter of the provider: https://www.facebook.com/

Google Analytics

Google Adwords




Sending and sharing data

ARCHIDUCHESSE can only submit your data to third parties in accordance with the legislation in force. We submit information on request to the authorities, for example the police and security authorities, as well as other authorities for the reasons specified by law.

Information about our customers is an important part of our business and our job is not to trade it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy with ARCHIDUCHESSE control and which are either subject to this privacy policy or apply rules at least as protective as those described in this policy. confidentiality.

In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the proper processing of the data.



Processing of identification and location data related to electronic communication

ARCHIDUCHESSE processes all data and messages created during the communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use messages or other confidential information. When communication is done through a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, sending e-mail and SMS messages and browsing the Internet, and may contain information about the parties, the connection route or the routing, the protocol of used data transfer, the event and the terminals used or their location.

ARCHIDUCHESSE manages the information identifying and locating the communication in accordance with the law in force for, for example, the implementation and use of services, billing and technical development. consent, marketing. The data may also be used for billing other service providers to the extent necessary.

ARCHIDUCHESSE can also handle credentials for misuse, data breach, and troubleshooting.

In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.




Using location data

An actual locating method, with which another person can track where another person is, needs the consent of the person to be located. The client may not be located at all if he refuses geolocation services.

If we submit location information to location service providers, we will ensure by appropriate means that there is consent from the person to be located.


People authorized to manage identification and location data

Only specific people at ARCHIDUCHESSE whose work requires access to identification and location data, can process these data.

In practice, authorization is only granted to people performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. . People with the right to manipulate the data can only deal with them to the extent required to perform individual tasks.




Duration of processing of identification and location data and storage of data

We process identification and localization data for as long as required for billing, technical development, troubleshooting, marketing, misuse, or data security. However, the manipulation takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless otherwise required the data for a longer period. linked to the collection of the invoice. Otherwise, the data are stored to the extent permitted and required by the relevant legislation.



Websites, monitoring visits

We also collect data about website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the visited page, the loading time of the page and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.




Cookies

As an ARCHIDUCHESSE customer, you can view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help ARCHIDUCHESSE to determine which are the most popular sections of their websites, where visitors do go and how long they do stay there. The data is used to implement and develop services and target advertisements on websites.

You can prevent cookie storage by modifying your browser settings. In some cases, prevention can slow down or make it impossible to navigate pages or the website.




Data security

We provide data security for our services using methods that are in compliance with with the severity and sophistication of the threats as well as the cost.

ARCHIDUCHESSE takes care to take action to prevent data security breaches or eliminate disruptions to data security. In addition, we use all means to ensure that the privacy of messages or the protection of privacy is not unduly compromised in the performance of the above actions.

We provide information about actions related to the data security of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

To prevent data breaches and eliminate data security disruptions, we can, among other things, prevent the receipt of email messages, remove viruses and other malware from messages, and take other measures. comparable techniques. necessary measures within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and preventing misuse or other unauthorized access. Some of our services also use standard encryption methods.

Please note that as a user of ARCHIDUCHESSE services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and devices with care and control over their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services to keep them safe and secure. as the operating system updated.




Customer Communication and Direct Marketing

ARCHIDUCHESSE sends customer messages about its products and services to its customers via the consent available in the customer account.

ARCHIDUCHESSE also sends direct marketing messages in electronic format. You have the right to forbid ARCHIDUCHESSE to send direct marketing messages. You may prohibit marketing by following the instructions included in the direct marketing message or through your customer account available on our website.