Returns, exchanges and refunds

Returns, exchanges and refunds

You have a period of 14 days to return your articles without reason (it is in the traditional ecommerçants, at Archiduchesse we are flexible enough on the period - no panic!)

Return Policy
Return shipping for refund or exchange is the responsibility of the customer.
Products must be returned "new":
> In their original packaging (label always attached to the product)
> Unworn Products
> Unwashed products

Return address
Products must be returned to the following address, along with the delivery note or invoice of the order:
Société TREMBLAYE (à l'attention d'Archiduchesse)
Rue Hippolyte Foucault
72000 Le Mans
France

Exchange
The customer can make an exchange only if the product is at the same price (usually you must stay in the same category, and not switch from an adult size to a child size - or vice versa).
Once the product is returned and received by the warehouse, Archiduchesse will exchange the items at its own expense.

Refund
Refunds must respect the return policy.
The refunds of the products will be made by the company ARCHIDUCHESSE within a maximum delay of 30 days after the receipt of the products (this is the legal deadline but fortunately we manage to be more reactive!). The refund will be made according to the same method of payment chosen by the customer for his order or by the delivery of a purchase order.

Please notify the customer service (contact@archiduchesse.com) for any return to facilitate exchanges or refunds.